At the forum which held recently, the telecoms brandreiterated its commitment to strengthening relationships with its millions of teeming customers in Nigeria through constant value-adding engagement.
Director, Brands and Experience, Elvis Ogiemwanye, said the Customer Forum is a demonstration of the premium value Etisalat Nigeria places on its customers and how much it considers them an integral part of its business decision-making process.
The regional Customer Forum, which began in 2010 and has held in many cities across the nation, is an interactive feedback session that provides a platform for engagement with customers on their experiences from using various service and product propositions; it aims at engaging customers on the network for better service delivery and mutually benefitting relationships.
A medical practitioner and former Commissioner for Health, Edo State, Dr. Wilson Imongan, said
“I am greatly impressed. I have had an Etisalat line for quite a while now and this opportunity of customer interaction is not common among the operators. So, for me, it is the extra mile in service delivery, so I appreciate it.”
Notable personalities from Etisalat at the event include Valentine
Amadi, Head, Technical Customer Support; DayoAdenipekun, Head, Quality
Assurance, Product and Information; JideOlanlokan, Head, IT Business
Office; Chukwuemeka Okoli, Manager, RF Planning; NiyiAdefabi, Manager,
Digital Media and Chukwunonso Obi, Territory Manager, South-South and
South-East.
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